10 answers
A site is behaving strangely
Pause the extension with the switch in the popup. The browser then behaves exactly as though it were not installed. If the problem goes away, release that one site instead of leaving everything paused.
A sign-in keeps looping
The extension detects this and releases the site on its own, because a partially written login is worse than none. If it happens repeatedly, release the site and sign in normally.
I want one site left alone entirely
Release it. Released sites use the browser's own cookies and are never touched, which is the right answer for banks and anything with hardware two-factor.
I was signed out somewhere unexpected
Federated providers can invalidate a session across devices if they see a partial login. Sign in again, and sign in fresh inside the session rather than importing an existing login.
Tabs lost their colours after a restart
Sessions are rebuilt when the browser wakes the extension. If colours do not return, open the popup once, which forces a reconcile.
Search pages are not isolated in Opera
Opera keeps extensions away from its search results unless you allow it. Open the extensions page, find NVX Session, and turn on “Allow access to search page results”. Every other site works without it.
Does Pro work on more than one browser?
A Pro licence covers one computer and up to four browsers on it, so Chrome, Edge, Brave and Arc on the same machine share it. Moving to another computer is one press, up to three times a month, and you can free a computer you no longer use from your account.
How do I remove it cleanly?
Uninstall it the way you would any extension. Everything it stored is in your browser profile and goes with it: sessions, their cookies, settings and the journal. Your browser's own cookies are untouched, because the extension only ever copied from them, so your normal logins are exactly as you left them.
Can my telemetry be deleted as well?
If you had telemetry enabled and want the collected rows deleted as well, write to support@nvx.sh with your installation identifier before uninstalling, since it is erased on the way out.
I lost my licence key, or need an invoice or a refund
Lost your licence key? Recover it with the email you paid with. Invoices and cancellation are in the customer portal linked from your receipt email. If Pro does not work for you, the refund policy explains when a payment is refunded.