Email
support@nvx.shFor a problem with the extension, include your browser and its version and what you expected to happen. For a purchase, write from the address you paid with.
Where to go
- Something is not working
Help covers the common fixes: pausing, releasing a site, and sign-in loops.
Open help → - Lost your licence key
Recover it with the email you paid with, and it is sent to that address again.
Recover a key → - Invoices, payment details, cancelling
Use the customer portal link in your receipt email.
- The extension could not send a report
It copied the report to your clipboard. Paste it into the form further down this page.
Paste a report → - A refund
When a payment can be refunded: where the law requires, or where Pro cannot be made to work for you.
Refund policy →
Paste a report
When the extension cannot send a problem report itself, it copies the full report to your clipboard and opens this page. Paste it below to send it.